Interpersonal Skills. Change Management
Category: Training
Four factors influence the success of any change programme or project. Good team work and leadership is fundamental
• Pay-off
Victor Vroom (1964) found in simple terms that:
people will accept change if they believe that it will pay off for them
people will resist change if they believe that it will not pay off for them.
• Participation
Many early behavioural scientists found that people will generally:
accept change if they participate in the process of change and can influence the change
resist change if they are not given adequate opportunity to participate.
• Information
Bill Reddin, another behavioural scientist contends that resistance to change is reduced through intensive, timely and transparent communication.
• Planning and Preparation
From warfare (a violent form of change management) we know that in army language «proper planning and preparation prevents poor results».
To ensure successful change, the trainer/consultant has to remember the four elements in the model.
The more you ensure
proper pay-off
positive participation
transparent timeous information
proper planning and preparation
the greater the chance that your change effort will be successful.
Learning from many models of practical change management and from practical cases of successful change at supervisory level, the following four-staged approach to manage change was developed the change.
Four Stage approach to manage change:
| Stage 1 | |
| Establish the need for change | Create dissatisfaction with the current state
Involve the team in developing the gap between the ideal and the present Build support by key individuals in the team for change List and communicate the benefits of change to the team |
| Stage 2 | |
| Plan the change | Plan the change. i.e. how to move from the present to the ideal
Involve the team in planning Pinpoint responsibility Communicate the plan to all |
| Stage 3 | |
| Lead the change | Initiate the first steps to the change Reward and recognise change efforts Communicate early success
Show empathy and caring to the people affected by |
| Stage 4 | |
| Review progress and sustain the
gain |
Review progress of the plan to achieve the desired
end result & replan if necessary Develop Standard Operating Procedures to ensure that new skills and behaviour are sustained Confirm and communicate Communicate achievements |